Crm Strategies and Their Effect on Customer Satisfaction: An Empirical Study. Don Bosco Institute of Technology Delhi Journal of Research, [S. l.], v. 3, n. 1, p. 37–43, 2026. Disponível em: https://www.acspublisher.com/journals/index.php/dbitdjr/article/view/24899. Acesso em: 18 jul. 2026.