Ai-powered Chatbots in Customer Support: A Systematic Literature Review. Trinity journal of management, IT and Media, [S. l.], v. 16, n. 1, p. 28–36, 2025. DOI: 10.48165/tjmitm.2026.16.01.05. Disponível em: https://www.acspublisher.com/journals/index.php/tjmitm/article/view/8115. Acesso em: 18 jul. 2026.