Bharadwaj, Anindita, and Gaurav Bathla. “The Impact of Personalized Guest Experiences on Customer Loyalty in the Hotels of Kolkata”. PALASH A JOURNAL OF HOSPITALITY AND TOURISM SERVICE MANAGMENT, vol. 1, no. 1, Sept. 2025, pp. 22-35, https://doi.org/10.48165/palash_IHMRanchi.2025.1.1.02.