Bharadwaj, A. and Bathla, G. 2025. The Impact of Personalized Guest Experiences on Customer Loyalty in the Hotels of Kolkata. PALASH A JOURNAL OF HOSPITALITY AND TOURISM SERVICE MANAGMENT. 1, 1 (Sep. 2025), 22–35. DOI:https://doi.org/10.48165/palash_IHMRanchi.2025.1.1.02.