Turning Learning into Performance: How Skill Development Shapes Service Quality . (PJHAS) PUSA Journal of Hospitality and Applied Sciences, [S. l.], v. 12, n. 1, p. 22–30, 2026. DOI: 10.48165/pjhas.2026.12.1.3. Disponível em: https://www.acspublisher.com/journals/index.php/pjhas/article/view/24244. Acesso em: 18 jul. 2026.